At Toppo TV, we strive to ensure every customer is satisfied with our IPTV service. Please read this policy carefully before making a purchase.
​1. Free Trial Recommendation
We strongly encourage all potential customers to request a Free Trial before purchasing a subscription. This allows you to test the service’s compatibility with your device and ensure the quality meets your expectations.
​2. Refund Eligibility
We only offer refunds in the following specific circumstances:
​Technical Issues: If you encounter a persistent technical issue originating from our servers that prevents you from accessing the service, and our support team is unable to resolve it within 48 hours of you reporting the issue, you may be eligible for a refund.
​Billing Error: In the event of a double charge or processing error caused by our system, a full refund will be issued.
​3. Non-Refundable Cases
Refunds will not be provided in the following situations:
​Internet Issues: Problems related to your Internet Service Provider (ISP), such as slow speed, unstable connection, or bandwidth limitations.
​Device Incompatibility: Issues resulting from your device’s inability to run the IPTV application or hardware malfunctions.
​Change of Mind: Requests made after the account credentials have been delivered and activated.
​Account Sharing/Misuse: If we detect a violation of our Terms of Service (e.g., account sharing, reselling).
​4. How to Request a Refund
To request a refund, please send an email to [Insert Your Support Email Address] with the following details:
​Your full name and order number.
​A detailed description of the technical issue.
​Evidence of the issue (e.g., error codes or screenshots), if applicable.
​All refund requests are reviewed on a case-by-case basis. Approved refunds will be processed via the original payment method.